1. Introduction
These Terms and Conditions govern your use of the Keletora website located at https://keletora.com and your access to our physical services at our urban bistro and card room in Hungary. By accessing, browsing, or using our website, booking tools, or any related online functionality, or by visiting our venue, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you should refrain from using the website and from making bookings or inquiries through our digital channels.
2. Eligibility
Use of Keletora's website, booking platform, and inquiry forms is restricted to visitors aged 18 years or older, in accordance with Hungarian law and in recognition of the presence of an offline card room on the premises.
By accessing our website, submitting a booking or inquiry, or entering our venue, you confirm that you are at least 18 years old and legally capable of entering into binding agreements. Compliance with this age requirement is mandatory for entry to the card room area and for participation in any card-related events or tournaments held on-site.
3. Venue Use
Access to our bistro and card room is granted subject to Keletora's house rules, which are clearly displayed on-site and may be periodically updated online for your convenience. By remaining on the premises, you agree to comply with these rules and to follow all reasonable instructions issued by our staff.
We reserve the right, at our sole discretion, to restrict or deny access to any guest who fails to respect our house rules, who behaves in a disruptive or unsafe manner, or who otherwise negatively impacts the comfort, safety, or experience of other guests or staff.
4. Booking Policy
All bookings, table reservations, private hire requests, and event inquiries must be made via the official Keletora website, through our integrated scheduling tools, or via other explicitly authorized channels. This helps us ensure accuracy, traceability, and a streamlined guest experience.
Submitting a booking or inquiry does not in itself guarantee confirmation. We reserve the right, in our sole discretion, to confirm, modify, or refuse any booking request, including but not limited to situations involving overbooking, operational constraints, or non-compliance with these Terms and Conditions.
Where applicable, you may receive confirmation or follow-up details via email, phone, or other contact information you provide. It is your responsibility to ensure that such information is accurate and up to date.
6. Event Participation
Participation in card tournaments, social poker nights, or any other organized on-site events at Keletora is conditional upon on-site registration and, where applicable, compliance with any event-specific rules and eligibility criteria communicated by our team.
All attendees agree to respect Keletora's code of conduct and house etiquette during events. This includes demonstrating good sportsmanship, refraining from abusive or discriminatory language, and following the instructions of designated event staff. Keletora reserves the right to remove participants from an event or to refuse future participation in cases of misconduct or breach of these rules.
7. Payment Terms
Unless otherwise agreed in writing with Keletora management, payment for food, beverages, venue services, and event-related charges is due at the time of service. We accept cash and major credit or debit cards as indicated on-site.
All transactions are governed by applicable Hungarian consumer protection, taxation, and financial regulations. Receipts will be provided upon request. In instances of group bookings or private events, additional payment terms or deposits may apply, which will be communicated to you during the booking process.
8. Cancellations & Refunds
Cancellations for standard table reservations or small group bookings should be made at least 24 hours in advance, using the same channel through which the original booking was made or by contacting us directly.
Refunds, credits, or rescheduling options in relation to deposits, prepayments, or special event bookings are considered on a case-by-case basis and are issued at the sole discretion of Keletora's management, particularly in situations involving unforeseen circumstances or operational disruptions.
In the event that Keletora must cancel or significantly alter a booking or event due to circumstances beyond our reasonable control, we will make reasonable efforts to notify affected guests and to offer an alternative date, credit, or other appropriate remedy.
9. Privacy Policy
Personal information collected during bookings, inquiries, or newsletter sign-ups (such as your name, contact details, and booking preferences) is handled confidentially and in accordance with our published Privacy Policy.
We do not sell, rent, or otherwise misuse your data. Any processing of personal data is carried out solely for legitimate purposes such as managing reservations, improving guest experience, and complying with legal obligations. For full details on how we collect, use, and protect your personal information, please review our Privacy Policy.
10. Intellectual Property
All content on the Keletora website, including but not limited to text, design elements, layout configurations, imagery, logos, brand names, and media assets, is the intellectual property of Keletora or is used under appropriate license.
You may not copy, reproduce, republish, distribute, publicly display, or otherwise exploit any content from this website without prior written permission from Keletora, except where such use is expressly permitted by applicable copyright laws for personal, non-commercial purposes.
11. Liability & Disclaimer
Keletora takes reasonable steps to maintain a safe, enjoyable, and well-managed venue and to ensure that information on our website is accurate and up to date. However, we cannot guarantee that the website will always be error-free, uninterrupted, or free from technical faults.
To the fullest extent permitted by law, Keletora assumes no liability for: (a) loss, theft, or damage to personal belongings brought into the venue; (b) injuries or incidents arising from circumstances beyond our reasonable control; or (c) any indirect, incidental, or consequential damages linked to use of our website or participation in venue activities. Your use of the website and your participation in on-site activities is at your own risk.
12. Contact & Dispute Resolution
If you have any questions about these Terms and Conditions, or if you wish to raise a concern or dispute relating to your experience at Keletora or your use of this website, you can reach us via our Location or Contact Us pages.
We will endeavor to acknowledge and address your concerns promptly and professionally, and, where possible, to resolve disputes amicably and in good faith, in accordance with applicable Hungarian law.