Introduction

This Privacy Policy explains how we at Keletora, your modern urban bistro and poker lounge, collect, use, and protect your personal information when you visit our venue or interact with our website. The venue is a land-based, offline social hub for casual dining, craft beers, and weekend card tournaments, and is not an online gambling platform.

What Data We Collect

We collect limited personal data such as your name, contact information, and reservation or event inquiry details when you fill out online forms, request a table or event booking, or contact us directly via the channels listed on our Contact Us and Location pages.

How We Use Your Data

Your information is used solely for processing bookings, responding to inquiries, and enhancing your customer experience at Keletora. In particular, we use personal data to:

• Confirm, manage, or adjust your bistro reservations and private events.
• Respond to questions you send through our online forms or the details on the Contact Us page.
• Provide practical details about upcoming activities, such as our daily bistro offer on the Menu page or on-site card room experiences on the Poker page.
• Improve our services, website content, and customer journeys based on anonymised or aggregated insights.

Third-Party Service Providers

We may use trusted third-party tools for online reservation management, event coordination, or customer communication. These providers process personal data only on our instructions and are contractually required to follow strict privacy and security standards that align with applicable data protection laws, including EU and Hungarian regulations.

Where third-party systems are used (for example, table booking widgets, email delivery providers, or analytics tools), they are integrated solely to support our offline venue operations and customer support, not to provide online gambling or remote wagering services.

Data Retention

We retain personal data only as long as necessary for reservation, operational, or customer support purposes, after which it is securely deleted or irreversibly anonymised. Retention periods may vary depending on:

• How long is needed to manage your booking, event, or inquiry.
• Legal obligations under Hungarian or EU law, such as basic business recordkeeping.
• Our legitimate interest in resolving disputes or addressing past service issues, for a limited time and only where appropriate.

Cookies & Website Analytics

Our website uses minimal cookies and analytics tools solely to understand visitor trends and improve usability. No invasive or behaviourally targeted tracking is performed.

In practice, this may include:

• Essential cookies that help the site function securely and reliably.
• Basic analytics cookies that provide high-level insights such as page popularity or approximate visit counts.

Where required, you can manage consent preferences via our cookie banner or your browser settings. For more detailed information about specific cookie types and lifetimes, please refer to our dedicated Cookie Policy.

Security of Your Information

Your personal data is protected using commercially reasonable security measures, both online and offline. We apply appropriate technical and organisational safeguards designed to:

• Limit access to personal data to staff and partners who need it to perform their duties.
• Secure our systems and communication channels against unauthorised access, where reasonably possible.
• Reduce the amount of data we keep and how long we keep it.

While no method of transmission or storage is completely risk-free, we continuously work to uphold a level of protection appropriate to the nature of the data we handle for a local, offline bistro and poker lounge environment.

Children’s Privacy

Keletora does not knowingly collect personal information from children under 16. We request that minors do not submit personal data via our website forms, email, or other contact channels. If you believe that a child under 16 has provided us with personal information, please contact us using the details on our Location or Contact Us pages so that we can promptly review and, where appropriate, delete that information.

Your Rights

You have the right to access, correct, or request deletion of your personal information by contacting us via the details on our Contact Us page. Depending on the circumstances and applicable law, you may also have the right to:

• Request more detailed information about how and why we process your data.
• Object to certain types of processing, such as analytics, where we rely on legitimate interests.
• Request that we restrict processing under specific conditions.

We will respond to requests in accordance with applicable data protection laws. When you contact us, we may need to verify your identity before we can act on your request.

International Data Transfers

Although Keletora operates in Hungary as a physical, land-based venue, technical infrastructure supporting our website and communication tools may involve limited, secure data transfer within the European Union or European Economic Area. Where data is processed or stored outside your country, we take steps to ensure that appropriate safeguards are in place and that such processing complies with applicable data protection laws.

Changes to Our Policy

We may update this Privacy Policy as needed to reflect changes in how we handle your information, our use of technology, or applicable legal requirements. Significant updates will be clearly indicated on this page, for example by adjusting the effective date or highlighting key revisions.

We encourage you to review this page periodically to stay informed about how we protect your privacy in connection with our bistro, poker lounge, and related events.

Contacting Us

For any questions regarding this Privacy Policy, data requests, or privacy concerns, please get in touch through the details provided on our Location and Contact Us pages.